Buzz Terms and Conditions

Welcome to Buzz Casino. These Terms and Conditions govern your use of our website, our mobile applications, and all games, promotions, and services we provide. By registering an account with us, you agree to be bound by these terms in full. We recommend that you read this document carefully before you use our services. If you do not agree with any part of these terms, you should not use Buzz Casino.

Who We Are

Buzz Casino is operated by Buzz Bingo Digital Limited, a company registered in England and Wales under company number 12838479, with its registered office at Unit 1 Castle Marina Road, Nottingham NG7 1TN. Our principal place of business is in Gibraltar, where we are registered as a branch under company number 124499, trading from Suite 2.2, Waterport Place, Europort Road, Gibraltar GX11 1AA. Our retail clubs are operated separately by Buzz Group Limited, company number 00794943. Buzz Casino and the Buzz Casino logos are registered trademarks of Buzz Group Limited, and our group also operates Buzz Bingo, Bada Bingo, The Slots Room at Buzz Bingo, and Buzz Presents.

Our Licensing and Regulation

We are licensed and regulated in Great Britain by the Gambling Commission under account number 57594, and we hold a further licence issued by the Gibraltar Gambling Commissioner under RGL No. 154. Our retail services are provided by Buzz Group Limited under Gambling Commission account number 2355. We are also a registered IBAS operator, meaning independent dispute resolution is available to you should you require it. We take our regulatory obligations seriously and operate in accordance with UK gambling law at all times.

Eligibility to Play

To create an account with us, you must be at least 18 years old and a resident of the United Kingdom. We currently restrict access to all territories outside the United Kingdom, and we reserve the right to verify your age, identity, and location at any point during your relationship with us. You may only hold one account with Buzz Casino. If we discover that you have registered multiple accounts, we reserve the right to close those accounts and void any associated winnings or bonus funds.

Registration and Your Account

When you complete Buzz sign up, you must provide accurate, current, and complete information. You are responsible for keeping your Buzz login details confidential, and you must notify us immediately if you suspect unauthorised access to your account. We may ask you to complete identity verification checks in line with our regulatory duties, and we may suspend your account until such checks are satisfactorily completed. If you are struggling to access your account, our Buzz bingo login and Buzz casino login pages contain password recovery tools, or you can contact our support team for assistance.

Deposits and Withdrawals

We accept deposits made via debit cards, Apple Pay, Google Pay, PayPal, Open Banking, and paysafecard. We do not accept credit cards, including credit cards registered with third-party payment services such as Apple Pay or PayPal. You may have a maximum of five active cards on your account, and a card used to fund your account within the past six months cannot be deactivated. All currency transactions on our site are processed in GBP.

Withdrawal requests may only be made by the verified account holder, and funds will be paid to the same name registered on the Buzz Casino account. We do not process withdrawals automatically; you must submit a request through your account. We may change your withdrawal method to match the original deposit method used. Withdrawals typically take up to five business days to process, though this may vary depending on your chosen payment provider, which may impose its own additional limits. Enhanced verification checks are carried out on any withdrawal request equal to or exceeding GBP 10,000, and you should contact our Customer Services team in advance if you intend to withdraw amounts above this threshold.

Our Welcome Offer and Promotions

We offer new customers a GBP 20.00 Online Slots Welcome Offer, consisting of 200 bonus spins on King Kong Splash and other qualifying slots. This Buzz bingo welcome offer, or its casino equivalent, is available to new real money customers aged 18 or over who are resident in the UK, who register with us, and who deposit at least GBP 10.00 in cash using a debit card, PayPal, or Apple Pay. Deposits made via paysafecard do not qualify for this offer.

To qualify, you must deposit a minimum of GBP 10.00 and then stake at least GBP 10.00 in cumulative cash on a qualifying slot game before placing any stake on an online bingo ticket game. You have 14 days from the date of your original registration to meet both requirements; failure to do so within this qualifying period will make you ineligible for this and any other welcome offer we provide. Qualifying games include King Kong Splash, King Kong Cash Even Bigger Bananas 4, King Kong Cash Even Bigger Bananas 2, King Kong Cash Even Bigger Bananas Jackpot King, King Kong Cash Go Bananas Jackpot King, Fishin' Frenzy The Big Catch Gold Spins, Fishin' Frenzy The Big Catch, Fishin' Frenzy, Fishin' Frenzy Megaways, and Fishin' Frenzy The Big Catch Jackpot King.

Once the qualifying criteria are met, we credit the GBP 20.00 bonus immediately to your Casino Balance, with a maximum spin value of 10p. A wagering requirement of x10 applies to the total bonus amount, meaning GBP 200.00 must be wagered before any remaining bonus funds become withdrawable. Bonus funds and pending winnings are valid for 30 days from issue, after which they are automatically removed from your account. A single stake of any amount on a qualifying slot removes your eligibility for the Buzz bingo free spins no deposit bonus or any bingo-specific welcome offer, and vice versa. New players may claim only one welcome offer in total, regardless of the platform used.

We also run other promotions from time to time, such as the Big GBP 180 Wheel and seasonal leaderboard events offering a share of significant prize pools. Full terms for each promotion, including any Buzz promo code requirements, are published on our promotions page and take precedence over these general terms where they conflict. We reserve the right to withdraw, amend, or cancel any promotion at our discretion, subject to our regulatory obligations.

Our Games

We offer hundreds of slots and casino games from leading providers including Blueprint, Pragmatic Play, Playtech, NetEnt, Red Tiger, IGT, and many others. Our range includes fixed and progressive jackpot games such as Jackpot King, the Age of the Gods series, and Kingdom's Rise, as well as table games, roulette, blackjack, and a full live casino experience powered by Playtech Live, Evolution, OnAir, and Ezugi. We make all games available across desktop, mobile browsers, and our dedicated app, with no additional software required.

Responsible Gambling

We are committed to promoting safer gambling and providing tools to help you stay in control. We offer deposit limits, self-exclusion options, and reality checks, and we work with organisations such as GamCare and BeGambleAware to support customers who may need assistance. If you are concerned about your gambling behaviour, we encourage you to make use of these tools or reach out to our support team confidentially.

Customer Support

Our UK-based support team is available via live chat between 10:00 and 22:00 Monday to Friday, and 10:00 to 20:30 at weekends, 364 days a year, with a commitment to respond within 60 seconds. You can also reach us at support@Buzz Casino.com, through our contact form, or by post at Customer Services, Buzz Bingo, Unit 1, Castle Marina Road, Nottingham NG7 1TN. We aim to respond to all written enquiries within 24 hours.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, promotions, or regulatory requirements. We will notify you of material changes where required, and your continued use of Buzz Casino after any update constitutes your acceptance of the revised terms.

Liability and Disputes

We provide our services on an "as is" basis and do not guarantee uninterrupted access at all times. We are not liable for losses arising from circumstances beyond our reasonable control. If you have a complaint that we cannot resolve directly, you may refer the matter to IBAS as an independent dispute resolution service, in line with our regulatory status.