Buzz Responsible Gaming

We want every visit to Buzz Casino to stay enjoyable, and we take our responsibility to protect players extremely seriously. As Buzz Bingo Digital Limited, licensed and regulated in Great Britain by the Gambling Commission under account number 57594, and further licensed by the Gibraltar Gambling Commissioner under RGL No. 154, we are legally and morally committed to promoting safer gambling across every product we offer, including Buzz Casino, Buzz Bingo, Bada Bingo, The Slots Room at Buzz Bingo and Buzz Presents. This page explains the tools, safeguards and support services we provide to help you stay in control whenever you play with us.

Our Commitment to Safer Gambling

We believe that gambling should always be a form of entertainment, never a way to solve financial difficulties or escape personal problems. Whether you access our platform through buzz login on desktop, the buzz app, or buzz bingo online via our website, we build responsible gaming principles into every stage of your experience. We continuously monitor account activity across buzz casino login sessions to identify patterns that may indicate a player is struggling, and our UK-based Customer Services team is trained to intervene sensitively and offer support when needed.

Tools to Help You Stay in Control

We provide a range of account management tools designed to help you set boundaries that suit your own circumstances. These tools are available whether you play through buzz casino, buzz bingo slots, or any other product within our group. Setting up these controls only takes a moment after your Buzz Casino login.

We allow you to set deposit limits on a daily, weekly or monthly basis, and any request to increase a limit will only take effect after a 24-hour cooling-off period.
We offer loss limits and wagering limits so you can cap how much you spend or stake over a chosen period.
We provide session reminders and reality checks that pop up during play to show you how long you have been logged in.
We enable time-out periods, allowing you to suspend your account for 24 hours, 7 days, or longer, without permanently closing it.
We support full self-exclusion for a minimum of six months, during which we will remove your account from all marketing communications, including promo code and buzz bingo promo code offers, and prevent you from reopening an account across our brands.

You can activate any of these controls at any time by contacting us through live chat, our contact form, or by emailing support@Buzz Casino.com. If you request self-exclusion, we will action it within 24 hours and confirm the outcome in writing. We will not accept a reversal request during the minimum exclusion period, even if you contact our buzz bingo live chat team directly asking us to reopen your account.

National Self-Exclusion Scheme

In addition to the tools we provide directly, we participate in GAMSTOP, the national self-exclusion scheme covering all UK-licensed online gambling operators. If you register with GAMSTOP, we will prevent you from using Buzz Casino, Buzz Bingo, and every other brand operating under our Great Britain licence. We strongly encourage anyone who feels they need a longer-term break from gambling to use this free, independent service, which can be accessed at www.gamstop.co.uk.

Recognising the Signs of Problem Gambling

We encourage all our customers to reflect regularly on their gambling habits. Some signs that gambling may be becoming a problem include:

Spending more money or time gambling than you originally intended
Chasing losses by increasing stakes or making repeated deposits
Borrowing money, selling possessions, or neglecting bills to fund gambling
Gambling to escape stress, anxiety, or other emotional difficulties
Lying to family or friends about how much you gamble
Feeling irritable, anxious, or guilty when you try to cut down

If any of these apply to you, we urge you to use our self-assessment tools or contact our support team. We can also direct you towards independent, confidential support organisations that specialise in gambling-related harm.

Marketing and Communication Preferences

We respect your right to control how we communicate with you. If you no longer wish to receive information about buzz bingo offers, buzz bingo free spins, our slots welcome offer, or any buzz bingo sign up offer promotions, you can update your marketing preferences at any time through your account settings or by contacting our support team. Anyone interested in our current promotions can also review our Buzz Casino bonus terms to understand how offers work. If you self-exclude, we will automatically stop sending you promotional material, including any buzz casino bonus code or buzz bingo no deposit bonus communications, for the full duration of your exclusion period.

Protecting Vulnerable Customers

We take extra care to identify customers who may be vulnerable due to financial difficulty, mental health concerns, or other personal circumstances. Where our monitoring systems flag unusual account behaviour, we may reach out proactively to check on your wellbeing, discuss your gambling activity, and offer relevant tools or support. We may also apply restrictions to an account, including temporary suspension, where we believe this is in a customer's best interest, even without a specific request from that individual.

Third-Party Blocking Software

For customers who want an additional layer of protection beyond our own tools and GAMSTOP, we recommend installing independent blocking software on personal devices. These programs can prevent access to gambling websites and apps entirely, offering support for those who want a stronger barrier against temptation while their self-exclusion or time-out period is active.

Getting in Touch

Our commitment to responsible gaming means our support team is always ready to help. You can reach us through live chat between 10:00 and 22:00 Monday to Friday, and 10:00 to 20:30 at weekends, 364 days a year, with a target response time of 60 seconds. Alternatively, you can email us at support@Buzz Casino.com, use our contact form for a response within 24 hours, or write to us at Customer Services, Buzz Bingo, Unit 1, Castle Marina Road, Nottingham NG7 1TN. Whatever concerns you have about your play, whether related to buzz casino, buzz bingo slots, or any other part of our platform, we are here to listen without judgement and help you find the right solution.

We believe that responsible gaming is a shared responsibility, and we will continue investing in the technology, training and partnerships needed to keep our community safe. Thank you for trusting us, and please remember that our team is always available whenever you need support.

FAQ

What age do I need to be to play at Buzz Casino?

We only accept registrations from customers aged 18 or over who are resident in the United Kingdom. We carry out robust age and identity verification checks before allowing withdrawals, and we reserve the right to request additional documentation at any time. If we discover that an account has been opened by someone under 18, we will close the account immediately, void any winnings, and return any deposited funds where legally required.

Where can I get external support for problem gambling?

We work alongside a number of independent charities and services dedicated to safer gambling. We recommend the following resources to anyone who feels they need extra support:

GamCare - free information, advice and support, including the National Gambling Helpline on 0808 8020 133
BeGambleAware - independent advice and treatment referral services
Gamblers Anonymous - peer support meetings across the UK
GAMSTOP - the national online self-exclusion register

We do not charge for any of these referrals, and contacting these organisations will never affect your relationship with us or any other Buzz brand.

Content updated: September 22, 2026